Making Telecoms Simple
Since we started in 2011 our ambition has been to demystify telecoms billing, help clients get best value, make management of an estate straightforward and provide world class MI as a standard. Now, 10 years later and with 200 amazing clients, the services that we provide have increased to match demand and we are still living the same values.
“work is a thing you do, not a place that you go”
Our Team of Consultants
Upon engagement we will assign one of our experienced consultants to work along side you and your team. Their job is to maximise your awareness whilst minimising your involvement.
Whether it be running an RFP, recovering historical overcharge, validating assets in an estate or upgrading your mobile hardware, each of our team are here to help you and your team.
Have a quick look at the feedback in “what people say”
At the heart of our Telecoms Management service is our billing portal CONNECT which processes billions of records every year for our clients.
The insight is unique, bespoke and comprehensive, providing not only the detail but the recommended actions with a plan to deliver those recommendations
– information without action is just information!
First Class Managed Help Desk
We have developed a fully flexible helpdesk run by our own, locally based teams that can support a project for a week, or a month, for an IT deployment or mobile migration, for example. We can take all IT first line faults to alleviate pressure on your own IT helpdesk. Or become fully integrated, taking calls, raising tickets, reporting faults and placing orders as a user on your eg ServiceNow database.
TO US, IT’S ALLABOUT THE USER EXPERIENCE
Responsibility
TOTALLY FLEXIBLE, A TEAM FOR A WEEK OR A PROJECT
Creativity
OUTBOUND CAMPAIGN TEAM TO UPDATE RECORDS & USERS
Quality
Nuvoli are a flexible operation that do more than telecoms. The team are so flexible and hard working with a professional attitude towards their clients.
Nuvoli’s skills and expertise within the telecoms sector have been invaluable to us
Nuvoli has delivered us the most successful use of analysis to direct cost savings I have ever seen. They have an amazing way of finding new ways to analyse the same data to gain more savings and help us manage our estate better
Nuvoli are extremely productive and beneficial to our company!
Nuvoli are a source of Trust! The team are always on hand, not only to demystify billing, but they simplify the entire lifecycle of telephony contracts. Their helpdesk are always polite, helpful and fast, and their data analysis is the best in the marketplace we have seen
I consider Nuvoli a partner of our business – their help and support has been invaluable to us in helping us understand our spends and how we can reduce costs as well as providing support with their messaging services as well as producing fantastic personalised reports
We brought Nuvoli on board to assist in the streamlining of our estate. Working with the team has allowed us to complete this quickly and efficiently and realise a number of significant cost saving opportunities. Through Nuvoli we have increased the visibility of our consumption and spend and now have clear insight into the behaviour patterns of our users
Nuvoli provided a professional and very efficient service from start to finish, nothing was too much trouble – a real pleasure to work with. Highly recommend.
We have worked with Nuvoli over the last two or so years and the relationship has been very productive and extremely successful in providing help and expertise to optimise our spend and investment in all areas of Telco services, voice, data and mobile services. Their ability to analyse large amounts of data from call records to billing and provide accurate reports, including market comparisons has been very impressive
The team at Nuvoli are outstanding, they not only provide great advice and insight into the industry but they do an outstanding job showing great flexibility, tenacity and passion. A key part of my team and a great partner adding real value would recommend them any day!
Nuvoli bring a refreshing approach to Mobile TEM within EMEA insomuch they provide thorough & deep understanding of the market in terms of changes, usage profiles (voice & data), commercials, sourcing & reporting
Working closely with the team at Nuvoli over the past few years they continue to provide us with excellent service & support no matter how demanding we are. Always a pleasure to work with and I could not recommend them enough
Nuvoli has proven invaluable both in managing our telephony contracts and billing, and in providing a first line help desk to our business. The friendly, can do approach is much appreciated
Nuvoli consistently provide a very high standard of service to both myself and my customer, always going the extra mile. Their value is demonstrated by the extensive cost savings they have delivered during the term of the contract for my customer, whilst continually supporting me on how best to streamline processes and implement improvements across the estate
The Team at Nuvoli are Super Helpful, Super-Efficient , Super knowledgeable and a Pleasure to work with
We have found Nuvoli to provide an invaluable service for mobile bill analysis, reporting & cost saving initiatives, as well a mobile handset remediation projects that led to great feedback from our senior management
Nuvoli has been a crucial partner in managing and tiding up the mobile phone estate, utilising their valued expertise and offering ongoing support when needed
Nuvoli provide excellent professional advice and their service has helped us get the best possible mobile, fixed, WAN and IT contracts, reducing initial costs and saving money monthly. Amazing!